Welcome to Ambition Centre for Training. We are a private training centre catering to the training needs and requirements of the Hairdressing and Hospitality Industries. We are responsible for delivering vocational training
programmes and Modern Apprenticeships throughout Scotland. Theseprogrammes have been designed to cater for the needs of both the employee and employer.Whether you are new to industry and have little knowledge,
or you are experienced and competent and wish to gain certification, whatever yourcircumstances we will design a programme to accommodate your needs. We deliver a choice of Hairdressing courses – Level 1, Level 2, Level
3, ModernApprenticeships, National Progression Awards as well as Assessor and Internal Verifier qualifications and courses in Beauty and Personal Presentation. Allthese qualifications can be studied for at your
own pace and convenience and can result in formal certification from the Scottish Qualifications Authority orCity & Guilds.
WE AIM TO PROVIDE THE COMPLETE TRAINING EXPERIENCE INHAIRDRESSING BY:• Using our professional expertise and knowledge of the industry to educate each individual to the highest standards• Developing personal
and creative ability to attain recognised National Standards and certificationWE WILL ACHIEVE THIS BY:• Using innovative technology• Introducing inspirational methods and techniques• Providing the
motivation to achieve high standards and goals• Working in partnership with leading organisations/manufacturersWE WILL ENDEAVOR TO:• Visit regularly• Be efficient• Provide support and guidance•
Identify standards• Provide feedback on progress• Set goals• Help you to achieve at your own pace• Inspire youYOU WILL NEED TO:• Organise/participate in training sessions• Provide models/clients•
Provide adequate resources
• Manage study times• Complete given tasks• Achieve set goals• Make available all the necessary tools and equipment to enable you to participate in the course
Ambition Centre for Training is an equal opportunities organisation. At all times we shall ensure that we do not discriminate against anyone by virtue of their sex, sexual orientation, race, ethnic origin, disability, marital
status, religious belief or other unjustifiable factor within the constraints of available resources and current legislation.. We shall endeavour to provide access to assessors, assessments and training as required.
Candidate MalpracticeExamples of this include (non-exhaustive):
Suspected malpractice can be reported by other candidates or members of staff.Any assessments will not be passed until after any investigation is completed.Centre Malpractice
In relation to Internal Assessment of SQA qualifications, malpractice means any act, default or practice (whether deliberate or resulting from neglect or default) which is a breach of SQA assessment requirements including any
act, default or practice which:
Malpractice can occur for a number of reasons: Intentional – with the aim of giving an unfair advantage or a disadvantageIgnorance – of SQA requirements, carelessness or neglect (maladministration)Malpractice
can include both maladministration in the assessment and delivery of SQA qualifications and deliberately being non-compliant with requirements from SQA. All instances of suspected malpractice will
be investigated and acted upon as necessary.
Examples of Centre malpractice include (non-exhaustive):
Suspected malpractice can be reported by candidates or other staff.
Any suspected cases of centre malpractice must be reported to SQA. Candidate malpractice concerns for internal assessment need only be brought to SQA’s attention if:
Any criminal acts must be reported to the police.
Investigation, Actions & Appeals
All cases of malpractice will be investigated.
There are 3 steps to a Malpractice investigation: initial screening, investigation and the decision.
The SQA Head of Centre shall make the decision as to the action taken. Staff/Candidates should report any instances to one of the Directors as soon as possible.
Actions may include some or all of the following: review of assessment evidence & records, second opinion by an Internal Verifier, interviewing other candidates or members of staff.
The outcome including any actions to be taken if malpractice is proven will be notified to all interested parties (person being investigated, assessor/manager etc) in writing either by post or by email. This should
be within 28 days after reporting however Ambition can request an extension to this if needed.
If malpractice is identified, action can be taken in the form of:
Candidates and staff have the right to appeal any malpractice decision. This can be done by writing to the Office Manager within 7 days of the original outcome being received.
Centres have the right to appeal a decision where a case of reported malpractice by the centre has been confirmed through investigation by SQA.
Centres also have the right to appeal a decision in the case of suspected malpractice by a candidate reported by the centre to SQA.
The outcome of an appeal will be notified to all interested parties (person being investigated, assessor/manager etc) in writing either by post or email. This should be within 28 days after appealing, however Ambition
can request an extension to this if needed.
Candidates have the right to appeal to SQA where:
Regulated qualifications onlyCandidates and centres have the right to request a review by the appropriate regulator (SQA Accreditation) of the awarding body’s process in reaching a decision in an appeal of a
malpractice decision for qualifications subject to regulation.
For further information and guidance, please access SQA’s guidance document here.
Record RetentionRecords of malpractice must be kept for 3 years for non-regulated qualifications or 6 years for regulated in the case of a criminal prosecution/civil case.
In the case of an appeal to SQA against the outcome of a malpractice investigation, assessment records must be retained for 6 years.
The centre should work together with SQA to assist them with any information requests relating to instances of malpractice and implementing any changes or new practices required.
For further information and guidance, please access SQA’s guidance document here.
While all our assessors are trained and qualified to assess candidate’s performance and knowledge at National Standards level, it is possible that a candidate may feel that there is a reason to disagree with an assessment decision. All
candidates have the right to appeal against any decision made by an assessor. In such an instance the candidate must follow the correct procedures, as follows:
The result will be recorded on the Appeals Report Form and the trainee/candidate will be notified by letter. This decision will be final. The Appeals process must be resolved within a timescale of 28 days from the date of the
assessment decision.Possible gounds for appeal:
If you have gone through all the stages of Ambition Centre for Training’s internal assessment appeals procedure and remain dissatisfied with the outcome or the way in which we handled your appeal, you can in order:
Please note Ambition cannot submit appeals on behalf of a candidate.
At Ambition Centre for Training we welcome all feedback both positive and negative.If you wish to make an informal complaint you can do so by email to firstname.lastname@example.org (Training Co-Ordinator) or email@example.com (Office Manager). If you wish to make a formal complaint you can do so by writing to:Ambition Centre for Training
26 Braid Road
EH10 6AD Complaining on a candidate's behalfCandidate's information is protected by GDPR. If you are contacting us on behalf of someone else, we need to know that you have their permission to do so. Confirmation
in writing by the person concerned will be required unless they are unable to provide this (for example due to disability or illness). Please write to the above address. TimescalesComplaints should
be made within 8 weeks of the issue/incident. We will respond within:
• 7 working days (most complaints)
• 21 working days (complex complaints) You'll be kept informed at every stage or if our investigation will take longer than 21 working days. The complaint will be investigated by the Office
You can also
complain to:Your employer (Modern Apprentices)
SQA (your awarding body)*SQA Accreditation (Regulator) (
for regulated qualifications only)Scottish Public Service Ombudsman (SPSO) for non-assessment related matters.*Candidates of SQA qualifications also have the right to complain to SQA awarding body. SQA
will only consider your complaint if you have already gone through all stages of Ambition’s complaints procedure and remain dissatisfied with the outcome, or the way in which they handled your complaint.SQA will deal with complaints about:
• assessment — in the broadest sense, including the conduct of, preparation for, and environment for, assessment
• dissatisfaction with the way in which the centre handled the complaint. SQA will not deal with complaints about:
• assessment decisions (use Appeals or Post-results Services)
• the wider experience of being a candidate (e.g. support services, funding, facilities). Everyone should be treated with dignity and respect at work. Our staff have the right to do their job without abuse
or intimidation. We do not tolerate written or verbal harassment. Our staff have the right to end and report calls from abusive callers and to report abuse in email or social media.
We hope that you are happy with your course and services provided by the centre, however, if for any reason you are not satisfied you should first discuss the problem with your assessor. You can also raise any problems
with your employer or Ambition Centre for Training. A copy of the complaint’s procedure can be found on the Ambition website.
If a candidate has complained and is still unhappy with the decision, they can complain direct to SQA if it is regarding any aspect of the Assessment procedures other than Assessment judgments. ROLES AND RESPONSIBILITIESEmployer’s responsibilities:-The
employer must maintain a suitable, healthy and safe environment in which the trainee/candidate can learn and met the competences required within the programme and must: Pay all Modern Apprentices in accordance with
company policy and in line with current legislation Agree roles and responsibilities for on-the-job training Agree where off-the-job training will be required and define roles and responsibilities for this with
relevant parties Highlight opportunities for the Modern Apprentice to demonstrate competence Witness candidate performance and verify the evidence Release the Modern Apprentice for off-the-job training in
line with the training plan Ensure the experience, facilities and training necessary to achieve the the outcomes of the training plan Support and encourage the Modern Apprentice and reward achievement Take
responsibility for the Health and Safety of Modern Apprentices Sign and comply with the training agreement Hold full employee/employers liability insurance to cover all activities undertaken in the workplace,
and have adequate insurance for all activities associated with the business.. Have a designated Health and Safety person Provide a written Health and Safety Policy, where required by law, which identifies your
organisation’s arrangements for the management of health,safety and welfare of all employees Provide all necessary personal and protective equipment and clothing Ensure the safe handling, storage and use of
articles and equipment Assist the assessor by providing constructive feedback on a trainee/candidate’s performance If requested provide feedback to the Provider on the programme undertaken by their trainee
Employee/trainee’s responsibilities:-The employee/trainee must conduct themselves in a responsible and professional manner and must: Observe the company’s terms and conditions of employment Agree a training/development
plan with all parties involved Undertake development in line with agreed training plan Attend meetings with trainers, assessors and verifiers as required Attend off-the-job training where required Provide
evidence of competence Develop a collection of evidence (portfolio) and retain ownership of this throughout Behave in a professional manner throughout Follow the training programme and complete ‘agreed action’
following each visit from the assessor/internal verifier. Contact ‘Ambition Centre for Training’ if they (the trainee) will be unavailable for a pre-arranged visit for any reason. Comply with health and
safety legislation and policies Take reasonable care of his/her own health and safety Take reasonable care for the health and safety of others who may be affected by his/her actions Co-operate with their
employer or any other person to enable legal obligations to be met Complete and sign all relevant documents including an Individual Training Plan, which will be agreed by the trainee/candidate, employer and the representative
of ‘Ambition Centre for Training’. Provide sufficient tools and equipment to participate in each area of training as agreed in the reviews Stylist/trainer’s responsibilities:-It is the responsibility of the stylist/trainer
to ensure that the trainee is given appropriate and instruction and guidance and feedback during trainingsessions they must: Be sufficiently qualified and experienced Continually upgrade their own professional
skills and knowledge Organise, plan and supervise regular training sessions Train/instruct to the appropriate level as dictated by the SQA standards Ensure that the trainee/candidate learns all aspects of
the ‘ performance criteria’, ‘range’ and ‘knowledge and understanding’ Encourage the trainee/candidate to complete tasks within the time allowance stipulated by the current ‘Assessment Strategy’ outlined by HABIA.
Include training/instruction on personal conduct and behaviour, appearance and hygiene Allow extra practice time as and when necessaryAssessor’s responsibilities:-The assessor will deliver the programme of study following
the Standards andGuidelines as laid down by the Scottish Qualifications Authority (SQA) and will: Complete an assessment plan to suit the individual trainee/candidate and agree new assessment plans where further
evidence is required Regularly review the assessment process Ensure that the trainee fully understands the criteria by which they are being assessed Explain the nature of the evidence requirements and how
it is to be collected Use the SQA Standards to assess performance, range and knowledge and understanding Provide the trainee/candidate with prompt constructive feedback on the outcome of assessments Complete
the relevant documentation to record assessment details and feedback Ensure the validity, authenticity, currency and sufficiency of evidence produced Ensure maintenance of confidentiality for sensitive information
To pass on any information relating to SQA qualifications Be required to attend meetings, training sessions etc. as required by ‘ACT’. Hold EITHER Level 2 and Level 3 Hairdressing NVQs/SVQs or equivalent plus
relevant and current industrial experience appropriate to the level of NVQ/SVQ they are intending to assess
This Privacy Notice has been designed to explain how and why we collect, use, store and delete data as well as howlong it is kept for and if any third parties are involved. Your rights will also be clarified. This Privacy
Policy applies touse of all our data processing and websites (and web-based services).For the purpose of the Data Protection Legislation, the data controller is Ambition Centre for Training Ltd (Ambition)of
26 Braid Road, Edinburgh, EH10 6AD. The data subject is the individual whose data is being processed. The DataProtection Officer is the Officer Manager.We are committed to keeping your information secure and take
the privacy of all data extremely seriously.
How we collect your personal dataWhat personal data we collectOur legal basis for processingHow we use this personal dataHow we store itHow long we keep itWho it is shared withData TransfersHow
collect your personal data via:Skills Development Scotland Paperwork, Application Form, Contact Form, Online Chat, Social MediaThe data collected through the above means will be provided by yourself with consentTelephone,
Email, Social Media, PostData collected by the above will be placed into our online systems
We may collect the following data:TitleNameJob TitleTelephone NumberAddressEmailDate of BirthNI NumberEqualities InformationPlease note, personal data is defined as any data that can
identify an individual. The personal data we ay hold wouldinclude the data subjects name, job title and/or email address.Following the attendance of any training or further service, we may request for feedback.
demographic data and browsing patterns.We also automatically receive your IP address (which identifies the computer or device that you use to access thesites), the time and date of your visit, browser, operating
system, internet collection details, as well as a breakdownof your journey through our sites.
We will only process data for the purpose of registering a candidate for the purpose of a Modern Apprenticeship orattendance at another training course. Our organisations’ legal basis for processing data is when it has
obtained voluntarily or through consent. Should our purpose for processing your data change, you will be notified.All information collected and processed will be relevant to your training course.We will not
sell, distribute or lease your personal information to third parties unless we have your permission or arerequired by law to do so. We may use your personal information to send you promotional information that you may find
relevant if you tell us you wish this to happen.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access ordisclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure theinformation
we collect.PhysicalOuter Building key accessFiling Cabinet key accessElectronicPassword protected electronic systemsAll users have individual password access and limited access
to only suitable filesAntivirus across all PC’sAll data is stored in the Edinburgh office in a shared folder or on OnedriveEmail AddressesEmail addresses are kept on file for all students, we
may from time to time (for those who have consented to receiveemails i.e. by subscribing) contract you regarding potentially relevant training. If you no longer wish to receive ouremails your email address will
be deleted so that we do not contact you in the future.
We will keep your personal data on our records for an ongoing period for the reasons mentioned above, as long asyou (the data subject) give consent for us to do so. If you no longer want us to keep your personal data, it
is yourright to request for its removal at any time, providing you have a legitimate reason.
ACT shall retain candidate assessment evidence for three weeks after the candidate’s completion date has been notified to SQA. As per the Retention of Candidate assessment records policy dated March 2019
an electronic spreadsheet is kept updated for a minimum of one year following completion of SQA qualifications along with relevant scanned/paper documents as per the requirement. When ACT
are contacted for external verification the evidence should then be retained until after the visit. In the case of an appeal to SQA regarding an internal assessment result the records & evidence must
be retained until the issue is resolved. Thereafter the records for such cases must be held for 6 years. If there is a case of malpractice related documents must be held for 6 years. Records such as candidate
work and/or assessment and verification documents relevant to the investigation. In any criminal prosecution or civil claim records should be retained for 6 years after the case has been heard. If there
is an appeal records must be held for 6 years after the appeal has been heard. Candidates folders will be given back to the Candidate unless they confirm they wish us to dispose of via confidential
Your personal data will never be shared with any third parties other than those you consent to by completing atraining application (i.e. Skills Development Scotland, Habia or Scottish Qualifications Authority) or internationally,nor
will it be accessible to any unauthorised persons as we have password controls in place to limit access topersonal records.
All of our data is processed and stored in the UK only and no transfers to other countries will occur. Should thischange, you will be updated immediately.
In certain circumstances, you have the right to have your data deleted or ‘forgotten’. In order to delete yourpersonal data from our records, your must request either verbally or in writing. Once we have received this,
we willconfirm that the request is to be put forward to the DPO for Approval. The DPO will consider the deletion andensure it will not affect any other data subject. If it is, the request will be rejected. Should
the data not affect afurther data subject, it is confirmed for deletion. All data will be deleted within this request excluding the emailaddress. This will be place on a blacklist for our records. Data
is deleted manually from all databases at the stated time. Paper copies are kept for the stated time in line withexternal companies’ requirements (i.e. SQA, SDS).Our backup servers are updated automatically daily
and this is when the backup servers will too have the datadeleted. Newer backups will overwrite the old back ups so any data that has been deleted will be overwritten.
The GDPR provides the following rights for individuals.1. The right to be informed.2. The right of access.3. The right to rectification.4. The right to erasure (the right to be forgotten).5. The right to
restrict processing.6. The right to data portability.7. The right to object.8. Rights in relation to automated decision making and profiling.
You have the right to be given information on how and why your personal data is being processed, such as thisPrivacy Notice. You are entitled to request this information both before and after providing consent to us, free
You have the right to access your personal data at any time (this is called a Subject Access Request). You are entitledto receive confirmation that your data is being processed, have access to your personal data and information
on howand why your data is processed. This right allows you to be award of and confirm that we are processing your datalegitimately.
You have the right to have your personal data amended if it is inaccurate or incomplete. It is your right to have yourrequest for rectification responded to within a month.
You have the right to request the deletion or removal of your personal data, but only where there is no persuasivereason for its continued processing. For example, you may request to have your data deleted/removed if yourpersonal
data is no longer necessary for the purpose it was originally collected/processed.
You have the right to stop your personal data from being processed any further. This means that we are able tostore your personal data, but not process it. We shall keep just enough information about you to make sure we
keep your restriction in place from this point on.
This right only applies to personal data you give to a controller (anyone who determines the reason and ways ofprocessing personal data), where your personal data is being processed because you have given consent or for
performance of a contract and when processing is carried out automatically.
You have the right to object to processing based on legitimate interests or the performance of a task in the publicinterest/exercise of official authority (including profiling), direct marketing (including profiling) and
processing forpurposes of scientific/historical research and statistics. You have the right to withdraw consent at any time.
You have the right to request for reconsideration of your applications or request should a decision be made throughan automated process.The information above has been sourced from the Information Commisioner’s Office.
If you have a complaint about the way your personal data is being processed or for any other reason relating to yourpersonal data, you have the right to lodge a complaint with a supervisory authority.
As per your right of access, you are entitled to request to see your personal data that we may be able to tell youwhether any of your personal data is being processed, provide you with a description of your personal data,
reasons for which it is being processed and whether it will be shared with any other party. You will also be given acopy of this information and the details of where it is available.Therefore, we cannot be responsible
for the protection and privacy of any information which you provide whilstvisiting such sites are not governed by the Privacy Notice. You should exercise caution and look at the privacystatement applicable to the
website in question.
If there are any changes to this Privacy Notice, we will update our website.
We are happy to assist you with any request you may have:26 Braid RoadEdinburghEH10 6ADEmail: firstname.lastname@example.orgTelephone: 0131
Click the SQA logo on the left to see their statement.
Click the SDS logo on the left to see their statement.
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