Policies

Welcome to Ambition Centre for Training. We are a private training centre catering to the training needs and requirements of the Hairdressing and Hospitality Industries. We are responsible for delivering vocational training programmes and Modern Apprenticeships throughout Scotland. These
programmes have been designed to cater for the needs of both the employee and employer.

Whether you are new to industry and have little knowledge, or you are experienced and competent and wish to gain certification, whatever your
circumstances we will design a programme to accommodate your needs. We deliver a choice of Hairdressing courses – Level 1, Level 2, Level 3, Modern
Apprenticeships, National Progression Awards as well as Assessor and Internal Verifier qualifications and courses in Beauty and Personal Presentation. All
these qualifications can be studied for at your own pace and convenience and can result in formal certification from the Scottish Qualifications Authority or
City & Guilds.

OUR MISSION STATEMENT

WE AIM TO PROVIDE THE COMPLETE TRAINING EXPERIENCE IN
HAIRDRESSING BY:
• Using our professional expertise and knowledge of the industry to educate each individual to the highest standards
• Developing personal and creative ability to attain recognised National Standards and certification
WE WILL ACHIEVE THIS BY:
• Using innovative technology
• Introducing inspirational methods and techniques
• Providing the motivation to achieve high standards and goals
• Working in partnership with leading organisations/manufacturers
WE WILL ENDEAVOR TO:
• Visit regularly
• Be efficient
• Provide support and guidance
• Identify standards
• Provide feedback on progress
• Set goals
• Help you to achieve at your own pace
• Inspire you
YOU WILL NEED TO:
• Organise/participate in training sessions
• Provide models/clients
• Provide adequate resources
• Manage study times
• Complete given tasks
• Achieve set goals
• Make available all the necessary tools and equipment to enable you to participate in the course

EQUAL OPPORTUNITIES

Ambition Centre for Training is an equal opportunities organisation. At all times we shall ensure that we do not discriminate against anyone by virtue of their sex, sexual orientation, race, ethnic origin, disability, marital status, religious belief or other unjustifiable factor within the constraints of available resources and current legislation.. We shall endeavour to provide access to assessors, assessments and training as required.

Candidate Malpractice

Examples of this include (non-exhaustive):

Security of assessment materials – including removing a paper from the exam room
Collusion with others – helping another candidate when it should be a task done solely by the candidate
Copying from another candidate
Misconduct – inappropriate behaviour during the assessment
Frivolous content – submissions unrelated to the assessment work
Offensive content – using bad or discriminatory terms and language
Impersonation – assuming another’s identity during an assessment
Plagiarism – using someone else’s work as your own
Prohibited items – using items in an assessment which may give them an unfair advantage i.e. tablet, smart watch, mobile phone (unless approved in advance by the centre).

Suspected malpractice can be reported by other candidates or members of staff.
Any assessments will not be passed until after any investigation is completed.

Centre Malpractice
In relation to Internal Assessment of SQA qualifications, malpractice means any act, default or practice (whether deliberate or resulting from neglect or default) which is a breach of SQA assessment requirements including any act, default or practice which:
Compromises, attempts to compromise, or may compromise the process of assessment, the integrity of any SQA qualification, or the validity of a result or certificate; and/or
Damages the authority, reputation or credibility of SQA or any office, employee or agent of SQA.
Malpractice can occur for a number of reasons:
Intentional – with the aim of giving an unfair advantage or a disadvantage
Ignorance – of SQA requirements, carelessness or neglect (maladministration)

Malpractice can include both maladministration in the assessment and delivery of SQA qualifications and deliberately being non-compliant with requirements from SQA.

All instances of suspected malpractice will be investigated and acted upon as necessary.

Examples of Centre malpractice include (non-exhaustive):
Undue pressure being put upon by Managers or Staff to pass candidates who may not yet meet the requirements of the award
Deliberate falsification of records in order to claim certificates
Excessive direction from Assessors to candidates to meet standards
Failure to assess internally assessed units or course work assessments fairly, consistently and in line with national standards
Failure to apply specific SQA assessment conditions
Misuse of assessments including repeated re-assessment or inappropriate adjustments to decisions
Failure to apply appropriate processes to ensure fairness in assessment arrangements
Insecure storage, transport and use of assessment instruments, materials and marking instructions resulting in a breach of security
Failure to comply with GDPR and SQA requirements for accurate and safe retention of candidate records
Failure to comply with SQA procedures for managing and transferring accurate candidate data
Failing to register candidates within a qualification’s accreditation period
Making late registrations to the awarding body for qualifications in their lapsing period
Requesting late certification of learners after the certification end date
For all SQA qualifications, failure by a centre to notify, investigate, and report allegations of suspected centre malpractice to SQA
Deliberately withholding information about circumstances which may compromise the integrity of any SQA qualification and/or credibility of SQA
Failure to act as required by SQA or to co-operate with an SQA investigation in relation to concerns of malpractice
For qualifications subject to regulation by SQA Accreditation, failure by a centre to notify, investigate, and report to SQA allegations of suspected candidate malpractice.

Suspected malpractice can be reported by candidates or other staff.

Any suspected cases of centre malpractice must be reported to SQA. Candidate malpractice concerns for internal assessment need only be brought to SQA’s attention if:
The concern came to the centre’s attention after submission of internal assessment marks.
The concern relates to candidate malpractice for a qualification regulated by SQA Accreditation.
The Candidate wishes to exercise their right of appeal to SQA
Other exceptional circumstances i.e. the malpractice involves a criminal act.

Any criminal acts must be reported to the police.

Investigation, Actions & Appeals
All cases of malpractice will be investigated.

There are 3 steps to a Malpractice investigation: initial screening, investigation and the decision.

The SQA Head of Centre shall make the decision as to the action taken. Staff/Candidates should report any instances to one of the Directors as soon as possible.

Actions may include some or all of the following: review of assessment evidence & records, second opinion by an Internal Verifier, interviewing other candidates or members of staff.

The outcome including any actions to be taken if malpractice is proven will be notified to all interested parties (person being investigated, assessor/manager etc) in writing either by post or by email. This should be within 28 days after reporting however Ambition can request an extension to this if needed.

If malpractice is identified, action can be taken in the form of:
The candidate being withdrawn from the programme. SQA should be notified.
The candidate may be issued with a warning and asked to re-do the work.
Invoking the disciplinary procedure

Candidates and staff have the right to appeal any malpractice decision. This can be done by writing to the Office Manager within 7 days of the original outcome being received.

Centres have the right to appeal a decision where a case of reported malpractice by the centre has been confirmed through investigation by SQA.

Centres also have the right to appeal a decision in the case of suspected malpractice by a candidate reported by the centre to SQA.

The outcome of an appeal will be notified to all interested parties (person being investigated, assessor/manager etc) in writing either by post or email. This should be within 28 days after appealing, however Ambition can request an extension to this if needed.

Candidates have the right to appeal to SQA where:
The centre has investigated, the candidate disagrees with the outcome and has exhausted the centre’s appeals process.
SQA has investigated and the candidate disagrees with the decision

Regulated qualifications only

Candidates and centres have the right to request a review by the appropriate regulator (SQA Accreditation) of the awarding body’s process in reaching a decision in an appeal of a malpractice decision for qualifications subject to regulation.

For further information and guidance, please access SQA’s guidance document here.

Record Retention

Records of malpractice must be kept for 3 years for non-regulated qualifications or 6 years for regulated in the case of a criminal prosecution/civil case.

In the case of an appeal to SQA against the outcome of a malpractice investigation, assessment records must be retained for 6 years.

The centre should work together with SQA to assist them with any information requests relating to instances of malpractice and implementing any changes or new practices required.

For further information and guidance, please access SQA’s guidance document here.

APPEALS PROCEDURE

While all our assessors are trained and qualified to assess candidate’s performance and knowledge at National Standards level, it is possible that a candidate may feel that there is a reason to disagree with an assessment decision.

All candidates have the right to appeal against any decision made by an assessor. In such an instance the candidate must follow the correct procedures, as follows:The trainee/candidate will have 7 days to appeal any assessment decision whereupon the assessor will discuss any concern regarding the assessment decision. If the concern is discussed and no satisfactory outcome has been reached, then the trainee/candidate should request an Appeals Report Form.

The Appeals Report Form must be completed to show: the nature of the appeal; persons involved; place and time of any discussions which have takenplace.(Stage 1)
The report should then be passed to the Internal Verifier within 14 days of the assessment decision which is being challenged.
The appeal will be considered by the Internal Verifier who may arrange a meeting with the persons involved to solve the problem, this must be organised within 7 days of receipt (Stage 2).
If agreement is not reached, then it may be necessary to involve an independent third party, who must be an appropriately qualified person who is experienced in the area which was being assessed- they will then investigate the details of the appeal.(Stage3). The independent third party may agree or decide to overrule the assessor’s decision
If the trainee/candidate is still not satisfied then the appeal will be referred to the SQA who will investigate the claim and take action accordingly.(Stage 4), The result will be recorded on the Appeals Report Form and the trainee/candidate will be notified by letter. This decision will be final. The Appeals process must be resolved within a timescale of 28 days from the date of the assessment decision

Possible grounds for appeal.
 Dissatisfaction regarding the manner in which the assessment was performed.
 Discrepancy regarding the validity of the evidence supplied.
 Inadequate opportunity allowed to demonstrate a competence.

COMPLAINTS AND FEEDBACK

At Ambition Centre for Training we welcome all feedback both positive and negative.

If you wish to make an informal complaint you can do so by email to: [email protected] or [email protected]
If you wish to make a formal complaint you can do so by writing to:

Ambition Centre for Training
Summit House
4-5 Mitchell Street
Edinburgh
EH6 7BD

Complaining on a candidate's behalf
Candidate's information is protected by GDPR. If you are contacting us on behalf of someone else, we need to know that you have their permission to do so.

Confirmation in writing by the person concerned will be required unless they are unable to provide this (for example due to disability or illness). Please write to the above address.

Timescales
Complaints should be made within 8 weeks of the issue/incident.

We will respond within:
• 7 working days (most complaints)
• 21 working days (complex complaints)

You'll be kept informed at every stage or if our investigation will take longer than 21 working days.

The complaint will be investigated by the Office Manager/Directors.

You can also complain to:

Your employer (Modern Apprentices)
SQA (your awarding body)*
SQA Accreditation (Regulator) ( for regulated qualifications only)

*Candidates of SQA qualifications also have the right to complain to SQA awarding body. SQA will only consider your complaint if you have already gone through all stages of Ambition’s complaints procedure and remain dissatisfied with the outcome, or the way in which they handled your complaint.

SQA will deal with complaints about:
• assessment — in the broadest sense, including the conduct of, preparation for, and environment for, assessment.
• dissatisfaction with the way in which the centre handled the complaint.

SQA will not deal with complaints about:
• assessment decisions (use Appeals or Post-results Services).
• the wider experience of being a candidate (e.g. support services, funding, facilities).

Everyone should be treated with dignity and respect at work. Our staff have the right to do their job without abuse or intimidation. We do not tolerate written or verbal harassment. Our staff have the right to end and report calls from abusive callers and to report abuse in email or social media.

COMPLAINTS PROCEDURE

We hope that you are happy with your course and services provided by the centre, however, if for any reason you are not satisfied you should first discuss the problem with your assessor you can also raise any problems with your employer or any of the directors of Ambition Centre for Training.
ROLES AND RESPONSIBILITIES
Employer’s responsibilities:-
The employer must maintain a suitable, healthy and safe environment in which the trainee/candidate can learn and met the competences required within the programme and must:
 Pay all Modern Apprentices in accordance with company policy and in line with current legislation
 Agree roles and responsibilities for on-the-job training
 Agree where off-the-job training will be required and define roles and responsibilities for this with relevant parties
 Highlight opportunities for the Modern Apprentice to demonstrate competence
 Witness candidate performance and verify the evidence
 Release the Modern Apprentice for off-the-job training in line with the training plan
 Ensure the experience, facilities and training necessary to achieve the the outcomes of the training plan
 Support and encourage the Modern Apprentice and reward achievement
 Take responsibility for the Health and Safety of Modern Apprentices
 Sign and comply with the training agreement
 Hold full employee/employers liability insurance to cover all activities undertaken in the workplace, and have adequate insurance for all activities associated with the business..
 Have a designated Health and Safety person
 Provide a written Health and Safety Policy, where required by law, which identifies your organisation’s arrangements for the management of health,
safety and welfare of all employees
 Provide all necessary personal and protective equipment and clothing
 Ensure the safe handling, storage and use of articles and equipment
 Assist the assessor by providing constructive feedback on a trainee/candidate’s performance
 If requested provide feedback to the Provider on the programme undertaken by their trainee
Employee/trainee’s responsibilities:-
The employee/trainee must conduct themselves in a responsible and professional manner and must:
 Observe the company’s terms and conditions of employment
 Agree a training/development plan with all parties involved
 Undertake development in line with agreed training plan
 Attend meetings with trainers, assessors and verifiers as required
 Attend off-the-job training where required
 Provide evidence of competence
 Develop a collection of evidence (portfolio) and retain ownership of this throughout
 Behave in a professional manner throughout Follow the training programme and complete ‘agreed action’ following each visit from the assessor/internal verifier.
 Contact ‘Ambition Centre for Training’ if they (the trainee) will be unavailable for a pre-arranged visit for any reason.
 Comply with health and safety legislation and policies
 Take reasonable care of his/her own health and safety
 Take reasonable care for the health and safety of others who may be affected by his/her actions
 Co-operate with their employer or any other person to enable legal obligations to be met
 Complete and sign all relevant documents including an Individual Training Plan, which will be agreed by the trainee/candidate, employer and the representative of ‘Ambition Centre for Training’.
 Provide sufficient tools and equipment to participate in each area of training as agreed in the reviews Stylist/trainer’s responsibilities:-
It is the responsibility of the stylist/trainer to ensure that the trainee is given appropriate and instruction and guidance and feedback during training
sessions they must:
 Be sufficiently qualified and experienced
 Continually upgrade their own professional skills and knowledge
 Organise, plan and supervise regular training sessions
 Train/instruct to the appropriate level as dictated by the SQA standards
 Ensure that the trainee/candidate learns all aspects of the ‘ performance criteria’, ‘range’ and ‘knowledge and understanding’
 Encourage the trainee/candidate to complete tasks within the time allowance stipulated by the current ‘Assessment Strategy’ outlined by HABIA.
 Include training/instruction on personal conduct and behaviour, appearance and hygiene
 Allow extra practice time as and when necessaryAssessor’s responsibilities:-The assessor will deliver the programme of study following the Standards and
Guidelines as laid down by the Scottish Qualifications Authority (SQA) and will:
 Complete an assessment plan to suit the individual trainee/candidate and agree new assessment plans where further evidence is required
 Regularly review the assessment process
 Ensure that the trainee fully understands the criteria by which they are being assessed
 Explain the nature of the evidence requirements and how it is to be collected
 Use the SQA Standards to assess performance, range and knowledge and understanding
 Provide the trainee/candidate with prompt constructive feedback on the outcome of assessments
 Complete the relevant documentation to record assessment details and feedback
 Ensure the validity, authenticity, currency and sufficiency of evidence produced
 Ensure maintenance of confidentiality for sensitive information
 To pass on any information relating to SQA qualifications
 Be required to attend meetings, training sessions etc. as required by ‘Ambition Centre for Training'.
 Hold EITHER Level 2 and Level 3 Hairdressing NVQs/SVQs or equivalent plus relevant and current industrial experience appropriate to the level of NVQ/SVQ they are intending to assess

Hold units D32 or A1 or Hold or be working towards A1 or Unit L&D 9Di
In order to assess the complete hairdressing NVQs/SVQs
 Abide by the requirements of the current Assessment Strategy Internal Verifier’s responsibilities:- It is the responsibility of the Internal Verifier to ensure that all assessors are following the guidelines laid down by the SQA and to:
 Ensure that all assessors are consistent in their judgement of the required criteria
 Follow the Internal Verification system of ‘Ambition Centre for Training’
 Provide all assessors with constructive feedback on assessments which they have conducted
 Ensure that the appropriate documentation is completed to the required standards
 Hold EITHER Level 2 and Level 3 Hairdressing NVQs/SVQs or equivalent plus relevant and current industrial experience appropriate to the level of NVQ/SVQ they are intending to assess

Hold units D32 and D33 to assess the complete hairdressing NVQs/SVQs
OR
Hold or be working towards Unit V1
OR
Hold or be working towards L&D 11
External Verifier’s role:
The Scottish Qualifications Authority External Verifier is responsible for ensuring the quality and value of the qualifications and the process by which
‘Ambition Centre for Training’ as an Approved Centre delivers their programmes

They will check that:
 Assessors follow the assessment guidelines and that the Awarding Body’s
Standards are being met
 The Awarding Body’s Standards are being met in relation to centre administration and documentation

The Modern Apprenticeship Centre (MAC)
The MAC is responsible for:
 Entering into a formal training agreement with the employer and Modern Apprentice
 Registering Modern Apprentices as candidates for the relevant SVQ and other selected units with the appropriate Awarding Body
 Registering Modern apprentices with the Sector Skills Council (SSC-HABIA)
 Applying for the final ‘Certificate of Completion’ on behalf of Modern Apprentices
 Informing the SSC of any material alterations to Modern apprentices’ training plans or desired changes to the selected Framework outcomes

VOCATIONAL QUALIFICATIONS (VQ’s)
VQ’S are work-based qualifications that have been designed by practitioners in the field who have set the level of occupational competence. For hairdressing and beauty they have been designed by the Hairdressing and Beauty Industry Authority (HABIA).
The qualification consists of a combination of units, some of which are mandatory and some which are optional.

PRIVACY NOTICE

This Privacy Notice has been designed to explain how and why we collect, use, store and delete data as well as how
long it is kept for and if any third parties are involved. Your rights will also be clarified. This Privacy Policy applies to
use of all our data processing and websites (and web-based services).
For the purpose of the Data Protection Legislation, the data controller is Ambition Centre for Training Ltd (Ambition)
of 26 Braid Road, Edinburgh, EH10 6AD. The data subject is the individual whose data is being processed. The Data
Protection Officer is the Officer Manager.
We are committed to keeping your information secure and take the privacy of all data extremely seriously.

THIS PRIVACY NOTICE COVERS:
How we collect your personal data
What personal data we collect
Our legal basis for processing
How we use this personal data
How we store it
How long we keep it
Who it is shared with
Data Transfers
How we delete it
Your rights as a data subject
Complaints
Subject Access Request
Links to other websites
Changes to our Privacy Policy
Contact Information

How we collect your personal data
We can collect your personal data via:
Skills Development Scotland Paperwork, Application Form, Contact Form, Online Chat, Social Media
The data collected through the above means will be provided by yourself with consent
Telephone, Email, Social Media, Post
Data collected by the above will be placed into our online systems

WHAT PERSONAL DATA WE COLLECT
We may collect the following data:
Title
Name
Job Title
Telephone Number
Address
Email
Date of Birth
NI Number
Equalities Information
Please note, personal data is defined as any data that can identify an individual. The personal data we ay hold would
include the data subjects name, job title and/or email address.
Following the attendance of any training or further service, we may request for feedback. The feedback is not
anonymous so that we can contact you should you request for further support or if we would like to resolve any
queries.
The data collected through our websites with the use of cookies includes demographic data and browsing patterns.
We also automatically receive your IP address (which identifies the computer or device that you use to access the
sites), the time and date of your visit, browser, operating system, internet collection details, as well as a breakdown
of your journey through our sites.

OUR LEGAL BASIS FOR PROCESSING
We will only process data for the purpose of registering a candidate for the purpose of a Modern Apprenticeship or
attendance at another training course. Our organisations’ legal basis for processing data is when it has been
obtained voluntarily or through consent. Should our purpose for processing your data change, you will be notified.
All information collected and processed will be relevant to your training course.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are
required by law to do so. We may use your personal information to send you promotional information that you may
find relevant if you tell us you wish this to happen.

HOW WE STORE IT
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or
disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the
information we collect.
Physical
Outer Building key access
Filing Cabinet key access

Electronic
Password protected electronic systems
All users have individual password access and limited access to only suitable files
Antivirus across all PC’s
All data is stored in the Edinburgh office in a shared folder or on Onedrive

Email Addresses
Email addresses are kept on file for all students, we may from time to time (for those who have consented to receive
emails i.e. by subscribing) contract you regarding potentially relevant training. If you no longer wish to receive our
emails your email address will be deleted so that we do not contact you in the future.

HOW LONG WE KEEP IT
We will keep your personal data on our records for an ongoing period for the reasons mentioned above, as long as
you (the data subject) give consent for us to do so. If you no longer want us to keep your personal data, it is your
right to request for its removal at any time, providing you have a legitimate reason.

PAPERWORK RETENTION
Ambition Centre for Training shall retain candidate assessment evidence for three weeks after the candidate’s completion
date has been notified to SQA.

As per the Retention of Candidate assessment records policy dated March 2019 an electronic
spreadsheet is kept updated for a minimum of one year following completion of SQA qualifications
along with relevant scanned/paper documents as per the requirement.

When Ambition Centre for Training are contacted for external verification the evidence should then be retained until after
the visit.

In the case of an appeal to SQA regarding an internal assessment result the records & evidence
must be retained until the issue is resolved. Thereafter the records for such cases must be held for
6 years.

If there is a case of malpractice related documents must be held for 6 years. Records such as
candidate work and/or assessment and verification documents relevant to the investigation. In any
criminal prosecution or civil claim records should be retained for 6 years after the case has been
heard. If there is an appeal records must be held for 6 years after the appeal has been heard.

Candidates folders will be given back to the Candidate unless they confirm they wish us to dispose
of via confidential waste.

WHO IT IS SHARED WITH
Your personal data will never be shared with any third parties other than those you consent to by completing a
training application (i.e. Skills Development Scotland, Habia or Scottish Qualifications Authority) or internationally,
nor will it be accessible to any unauthorised persons as we have password controls in place to limit access to
personal records.

DATA TRANSFERS
All of our data is processed and stored in the UK only and no transfers to other countries will occur. Should this
change, you will be updated immediately.

HOW WE DELETE IT
In certain circumstances, you have the right to have your data deleted or ‘forgotten’. In order to delete your
personal data from our records, your must request either verbally or in writing. Once we have received this, we will
confirm that the request is to be put forward to the DPO for Approval. The DPO will consider the deletion and
ensure it will not affect any other data subject. If it is, the request will be rejected. Should the data not affect a
further data subject, it is confirmed for deletion. All data will be deleted within this request excluding the email
address. This will be place on a blacklist for our records.

Data is deleted manually from all databases at the stated time. Paper copies are kept for the stated time in line with
external companies’ requirements (i.e. SQA, SDS).

Our backup servers are updated automatically daily and this is when the backup servers will too have the data
deleted. Newer backups will overwrite the old back ups so any data that has been deleted will be overwritten.

YOUR RIGHTS AS A DATA SUBJECT
The GDPR provides the following rights for individuals.
1. The right to be informed.
2. The right of access.
3. The right to rectification.
4. The right to erasure (the right to be forgotten).
5. The right to restrict processing.
6. The right to data portability.
7. The right to object.
8. Rights in relation to automated decision making and profiling.

1. THE RIGHT TO BE INFORMED
You have the right to be given information on how and why your personal data is being processed, such as this
Privacy Notice. You are entitled to request this information both before and after providing consent to us, free of
charge.

2. THE RIGHT OF ACCESS
You have the right to access your personal data at any time (this is called a Subject Access Request). You are entitled
to receive confirmation that your data is being processed, have access to your personal data and information on how
and why your data is processed. This right allows you to be award of and confirm that we are processing your data
legitimately.

3. THE RIGHT TO RECTIFICATION
You have the right to have your personal data amended if it is inaccurate or incomplete. It is your right to have your
request for rectification responded to within a month.

4. THE RIGHT TO ERASURE (THE RIGHT TO BE FORGOTTEN)
You have the right to request the deletion or removal of your personal data, but only where there is no persuasive
reason for its continued processing. For example, you may request to have your data deleted/removed if your
personal data is no longer necessary for the purpose it was originally collected/processed.

5. THE RIGHT TO RESTRICT PROCESSING
You have the right to stop your personal data from being processed any further. This means that we are able to
store your personal data, but not process it. We shall keep just enough information about you to make sure we an
keep your restriction in place from this point on.

6. THE RIGHT TO DATA PORTABILITY
This right only applies to personal data you give to a controller (anyone who determines the reason and ways of
processing personal data), where your personal data is being processed because you have given consent or for the
performance of a contract and when processing is carried out automatically.

7. THE RIGHT TO OBJECT
You have the right to object to processing based on legitimate interests or the performance of a task in the public
interest/exercise of official authority (including profiling), direct marketing (including profiling) and processing for
purposes of scientific/historical research and statistics. You have the right to withdraw consent at any time.

8. RIGHTS IN RELATION TO AUTOMATED DECISION MAKING AND PROFILING
You have the right to request for reconsideration of your applications or request should a decision be made through
an automated process.

The information above has been sourced from the Information Commisioner’s Office. (ICO).

COMPLAINTS (PERSONAL DATA)
If you have a complaint about the way your personal data is being processed or for any other reason relating to your
personal data, you have the right to lodge a complaint with a supervisory authority.

SUBJECT ACCESS REQUESTS
As per your right of access, you are entitled to request to see your personal data that we may be able to tell you
whether any of your personal data is being processed, provide you with a description of your personal data, the
reasons for which it is being processed and whether it will be shared with any other party. You will also be given a
copy of this information and the details of where it is available.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst
visiting such sites are not governed by the Privacy Notice. You should exercise caution and look at the privacy
statement applicable to the website in question.

CHANGES TO OUR PRIVACY NOTICE
If there are any changes to this Privacy Notice, we will update our website.

HOW TO CONTACT US
We are happy to assist you with any request you may have:

Ambition Centre for Training
Summit House
4-5 Mitchell Street
EDINBURGH
EH6 7BD

email: [email protected]
Telephone: 07878003253 / 07706343030

SQA PRIVACY STATEMENT

Click the SQA logo on the left to see their statement.

SKILLS DEVELOPMENT SCOTLAND PRIVACY STATEMENT

Click the SDS logo on the left to see their statement.